Police Officer Complaint & Commend Process

A partnership between the citizens of Goddard and the Goddard Police Department can ensure the citizens of Goddard the best law enforcement available.

The best weapon against crime in any police department is the trust of the public. If you feel you have been treated improperly by an officer or employee of the department, we strongly encourage you to contact the Goddard Police Department about your complaint so that it may be fully investigated.

Often citizens who have been arrested feel they are not guilty of the charge and want to complain to police. The guilt, innocence, or legality of the arrest is a matter for the court to decide. The police complaint process becomes involved only when errors are alleged in police behavior.

How to File a Complaint/Compliment Regarding Police Conduct

To file a complaint in person, by mail, or by phone, contact the GoddardPolice Department and ask to speak with a supervisor. You will be asked to complete a written complaint regarding the incident with details of the allegations. Please follow the same process if you wish to compliment or commend an officer for their actions on a specific call.

Please be prepared to provide as much information as possible about the incident which led to your complaint/compliment, the time and date of occurrence, location, the officers name (if known) and the names and telephone numbers of any witnesses.


Upon the completion of the administrative/internal affairs investigation the Chief of Police will notify you by letter of one of the following results:
  • Unfounded - Either the allegations are demonstrably false or there is no credible evidence to support it.
  • Not Sustained - The allegation is true, but the action of the agency or of the employee was consistent with agency policy.
  • Sustained - The allegation is true. The action of the agency or the employee was inconsistent with agency policy.
  • Sustained In Part - Part of the allegations are true. The agency or the employee's actions were in part consistent with agency policy and in part inconsistent with agency policy.
  • Inconclusive - There is insufficient proof to confirm or to refute the allegations.
The letter you will receive will not disclose the specifics of any resulting disciplinary action, as this is an employment issue within the city. Corrective actions available to the Chief of Police include counseling, remedial training, reprimand, suspension, demotion and when warranted, a recommendation that the employee be terminated from the City and Police Department.

Compliment & Complaint Forms